Wednesday, August 22, 2007

B&Q: At the forefront of the worst customer service in the country

I am so fuming about this I cannot write any more, but I will return with the full story tomorrow. If you are thinking about spending any money in any B&Q store anywhere in the country, I strongly urge you to stop and think.

In 28 years on this planet and even being a Norwich City Councillor (thus seeing the internal workings of City Hall) I have never been treated so badly by such an incompetent company.

Stay well clear.

4 comments:

Anonymous said...

Antony, you weren't hoping to go Green and get one of those solar panels for £1499. and they were out of stock??

Anonymous said...

What like City Hall, one can't get through to the appropriate officer, and is flobbed off by a receptionist who knows little about the issue?

Antony said...

Worse, anon 10.06 - I left seven messages with their installation centre and three in branch without a single call back. I left several messages on a mobile phone and e-mails - nothing in return.

Believe me, if the council treated you the way B&Q treated me then I'd be the first to lay seige to City Hall.

Anonymous said...

I wish Norwich CC had an officer list to refer to, sometimes one doesn't know who to speak to.

B & Q are great if you go in and buy off the stelf, if want to order something complicatted like a shower unit or a fitted kitchen, this is a different matter as one is directed to a remote centralise megalith. I imagine, like council services, there are a lot of key staff that are off on hols at a time when customers are wanting summer home improvements. They need to get their installation act in order.