B&Q: At the forefront of the worst customer service in the country

I am so fuming about this I cannot write any more, but I will return with the full story tomorrow. If you are thinking about spending any money in any B&Q store anywhere in the country, I strongly urge you to stop and think.

In 28 years on this planet and even being a Norwich City Councillor (thus seeing the internal workings of City Hall) I have never been treated so badly by such an incompetent company.

Stay well clear.