Saturday, July 04, 2009

Good Customer Service Patrol: Homebase, Hall Road

As I am quick to moan on here about shops or services that let us down I thought I would praise the staff and managers at Hall Road's Homebase who tonight, at ten minutes before closing, handled the sale of a new fireplace with great courtesy and did something amazing. We have a discount voucher which is valid for one day a few weeks hence; the day not only fails to fit in with my exhausting DIY schedule but also is when we are on holiday. So I either buy full price now for convenience or wait for the discount and ruin my schedule and my holiday. Yet, for either the sake of the sale of good customer service, they accepted the discount early and did us a great service. Well Done, Homebase!

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