I am so fuming about this I cannot write any more, but I will return with the full story tomorrow. If you are thinking about spending any money in any B&Q store anywhere in the country, I strongly urge you to stop and think.
In 28 years on this planet and even being a Norwich City Councillor (thus seeing the internal workings of City Hall) I have never been treated so badly by such an incompetent company.
Stay well clear.
4 comments:
Antony, you weren't hoping to go Green and get one of those solar panels for £1499. and they were out of stock??
What like City Hall, one can't get through to the appropriate officer, and is flobbed off by a receptionist who knows little about the issue?
Worse, anon 10.06 - I left seven messages with their installation centre and three in branch without a single call back. I left several messages on a mobile phone and e-mails - nothing in return.
Believe me, if the council treated you the way B&Q treated me then I'd be the first to lay seige to City Hall.
I wish Norwich CC had an officer list to refer to, sometimes one doesn't know who to speak to.
B & Q are great if you go in and buy off the stelf, if want to order something complicatted like a shower unit or a fitted kitchen, this is a different matter as one is directed to a remote centralise megalith. I imagine, like council services, there are a lot of key staff that are off on hols at a time when customers are wanting summer home improvements. They need to get their installation act in order.
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